1. Introduction
Residential Garage Doors Pty Ltd (ABN 97 702 131 600) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). It applies to all personal information we collect through this website (residentialgaragedoors.site), by email, over the phone, and in person at your property in Perth and surrounding areas of Western Australia.
2. What personal information we collect
The types of personal information we may collect include:
- Your name and contact details, including your email address and street address;
- Details of the garage door products and services you have enquired about or purchased from us;
- Site access information reasonably required to quote for or perform work, such as gate codes or pet warnings;
- Payment and billing information necessary to process transactions;
- Photographs of your garage door where needed to quote, perform or warranty work;
- Records of your communications with us, including emails and enquiry form submissions.
We do not collect sensitive information (such as health, racial or religious information) and we ask that you do not provide any.
3. How we collect your information
We collect personal information directly from you wherever practicable, for example when you submit a quote request through our website, send us an email at ceo@residentialgaragedoors.site, speak with our team, or engage us to supply, install or repair a garage door at your property. We may also collect limited technical information automatically when you browse this website, such as your IP address, browser type and pages visited.
4. Why we collect and use your information
We collect, hold, use and disclose personal information for purposes including:
- Providing quotations for garage doors, openers, parts and repair services;
- Supplying, installing, servicing and repairing garage doors at your property;
- Scheduling appointments and communicating with you about your job;
- Processing payments, issuing invoices and providing tax receipts;
- Honouring warranties and handling after-sales support;
- Complying with our legal, accounting, taxation and insurance obligations;
- Improving our website, products and customer service.
We will only use your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect. We will not sell your personal information.
5. Disclosure of your information
We may disclose personal information to third parties where reasonably necessary for the purposes above, including:
- Our suppliers and manufacturers, where warranty claims or special-order parts are involved;
- Service providers who assist us with website hosting, email, accounting and payment processing, bound by confidentiality obligations;
- Professional advisers such as accountants and insurers;
- Government bodies, regulators or law enforcement where required or authorised by law.
Some of these service providers may store data on servers located outside Australia. Where information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.
6. Cookies and website analytics
This website may use cookies and similar technologies to remember your preferences and understand how the site is used. Cookies do not identify you personally and do not give us access to your computer. You can configure your browser to refuse cookies, although some features of the site may not function fully as a result.
7. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored on secure systems, access is limited to personnel who need it to perform their duties, and when information is no longer required for a permitted purpose we take reasonable steps to destroy or de-identify it.
8. Access and correction
Under the APPs you have a right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@residentialgaragedoors.site with enough detail to identify the information. We will respond within a reasonable period. There is generally no charge for access requests, although we may charge a reasonable fee for providing a copy of the information.
9. Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm to any individual whose information we hold, we will assess the breach promptly and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.
10. Marketing communications
We may use your contact details to send you occasional information about our garage door services, seasonal maintenance reminders or special offers. Every marketing email we send will include a functional unsubscribe link, and you may opt out at any time by replying to or emailing ceo@residentialgaragedoors.site. We comply with the Spam Act 2003 (Cth).
11. Links to other websites
Our website may contain links to third-party websites, such as manufacturers of the doors and openers we install. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
12. Complaints and enquiries
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, or if you have any questions about how we handle your personal information, please contact us by email at ceo@residentialgaragedoors.site. Please include your name, a description of your concern, and any relevant details so we can investigate properly.
We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via www.oaic.gov.au.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the latest revision. Continued use of this website after an update constitutes acceptance of the revised policy.
14. Contact details
Residential Garage Doors Pty Ltd
ABN 97 702 131 600
Perth, Western Australia
Email: ceo@residentialgaragedoors.site
Website: residentialgaragedoors.site